Image by Paolo Chiabrando

COMMON QUERIES

 

DO I NEED A REFERRAL?

No, you are welcome to contact me directly (see my details on the ‘contact me’ tab). GPs and other health professionals are also welcome to send me referrals or to enquire about what I can offer their patients.

HOW LONG IS AN APPOINTMENT, AND HOW MUCH DOES IT COST?

Sessions last 1 hour, and are $190, including GST. 
I am also registered as a provider for ACC sensitive claims, and can therefore provide assessments and therapy funded by ACC under this pathway. Unfortunately, I do not currently have any space for new ACC clients- I will update this page if that changes, or you may like to contact the supplier I work with (Te Aro Psychology) to ask who else might be available.
You may be eligible for some WINZ support with therapy costs- see https://www.workandincome.govt.nz/eligibility/health-and-disability/counselling.html

WHAT IS YOUR CANCELLATION POLICY?

Sometimes things change! If you will not be able to make an appointment you have booked with me (or you want to change the appointment), please let me know at least two days in advance. Any missed appointments, or those cancelled with less than 24 hours' notice will be billed in full. Any appointments canceled 24-48 hours before the session will incur a $50 fee. If you are unwell or are required to isolate, please contact me to discuss your options- I may be able to provide an alternative, such as a telehealth appointment.

WHAT ARE THE CURRENT VACCINE AND INFECTION CONTROL REQUIREMENTS?

You will need to wear a suitable mask for any face-to-face appointments. This is a requirement of the Health Centre where I am based, as well as my practice. I have masks and hand sanitiser available if you need them for the session.
As per the requirements of my role, I am vaccinated against COVID-19, and will wear a mask throughout the session. The room has an air purification system to reduce the risk of transmission. I will update my processes as requirements change.
Please do not come in if you are unwell or are required to isolate- contact me to discuss your options.

IS YOUR OFFICE WHEELCHAIR/DISABILITY ACCESSIBLE?

The building has ramps and a lift that can be used to access my office, and a bathroom with rails etc. The hallways and doorframes aren't particularly wide, so I am unsure if they will fit a mobility scooter. I am happy to measure them up and check whether your mobility aids will fit- contact me to discuss how you might be able to access my services.